At NeuroGen Research, we aim to deliver your order quickly, safely, and reliably. All orders are shipped from our Sydney/Melbourne locations via Australia Post Express for fast, tracked delivery.

Shipping Rates

• Free Express Shipping – Orders over $200 AUD
• Flat Rate Express Shipping – $14.95 AUD for orders under $200

Delivery Times

• Metro Areas: 2–4 business days
• Regional Areas: 3–5 business days

Delivery timeframes are estimates provided by Australia Post and may vary depending on your location and seasonal demand.

Dispatch Times

• Orders placed before 12:00 PM AEST are shipped the same business day
• Orders placed after 12:00 PM or on weekends/public holidays will be dispatched the next business day

Tracking Your Order

Once your order has been shipped, you will receive an email with your Australia Post tracking number. You can track your order via the Australia Post website.

International Shipping

We currently ship within Australia and New Zealand only.

Order Issues & Delays

If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery so we can investigate and arrange a replacement if eligible under our Quality Assurance Guarantee.