At NeuroGen Research, we want you to feel completely confident when ordering from us. All orders are securely packed and shipped from Sydney via Australia Post Express to ensure your products arrive quickly and in excellent condition.

Refund & Replacement Guarantee

We stand behind the quality of our products.

If your order arrives damaged, incorrect, or not as described, you are entitled to a replacement at no additional cost.

Due to the nature of our products, we do not offer refunds and all sales are final.

How to Request a Replacement

To request a replacement, please contact our support team within 14 days of delivery:

Email: support@test5.instaquirk.tech

Please include the following information:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging (if applicable)

Once your request is approved, your replacement item will be dispatched within 1–2 business days.

Exclusions

Replacements are not available for:

• Change-of-mind purchases
• Products that have been opened, used, or altered after delivery
• Orders reported after 14 days of delivery
• Products not stored or handled according to provided guidelines
• Shipping costs (non-refundable)

Product Guarantee

We guarantee that every product supplied by NeuroGen Research is authentic, securely packaged, and intended solely for laboratory research use.

Important Note

All products sold by NeuroGen Research are strictly for laboratory research purposes only and are not intended for human consumption.

By purchasing from us, you agree to handle all materials responsibly and in accordance with applicable laws and guidelines.